Stop managing tickets.
Start resolving them.
The helpdesk platform that gives IT teams complete visibility — from first report to confirmed resolution — with SLA enforcement, AI triage, and multi-tenant isolation out of the box.
Free tier included. No credit card. Setup in under 2 minutes.
Every tool your support operation needs. Nothing it doesn't.
Six core modules. One unified platform. Each built to reduce noise and surface what matters.
Ticket Management
Create, assign, categorise, and track every issue from submission to closure. Full comment threads, file attachments, and priority escalation built in.
SLA Enforcement
Set response and resolution targets per priority level. Automatic breach detection, escalation rules, and real-time countdown so nothing slips through.
Tenant Isolation
Every institution operates in a fully isolated workspace with its own subdomain, user directory, and data boundary. No bleed. No risk.
AI-Powered Triage
Incoming tickets are analysed in real time. The system suggests categories, priority levels, and resolution paths — so technicians spend time fixing, not sorting.
Live Reporting
Dashboards for ticket volume, SLA compliance, technician workload, and resolution trends. Export-ready. Always current.
Smart Notifications
Status changes, escalations, SLA warnings, and new assignments trigger targeted email alerts. The right person finds out at the right time.
From sign-up to first resolved ticket in three steps
Create your workspace
Register, name your institution, and choose a plan. Your isolated environment is ready in seconds.
Invite your team
Add technicians, managers, and end-users. Assign roles and set SLA policies that match your service commitment.
Resolve with confidence
Tickets flow in, AI triages them, SLA clocks start, and your team works through a clear, auditable queue.
Transparent pricing. No surprises.
Every plan includes the core platform. Higher tiers add capacity and advanced modules.
Starter
SLA tracking and alerts for growing teams.
- Up to 10 users
- 200 tickets / month
- SLA enforcement
- Email notifications
Professional
AI insights and unlimited tickets.
- Up to 25 users
- Unlimited tickets
- SLA enforcement
- Email notifications
- AI-powered triage
Enterprise
API, branding, and priority support.
- Unlimited users
- Unlimited tickets
- SLA enforcement
- Email notifications
- AI-powered triage
- REST API access
- Custom branding
- Priority support
Your support team deserves better than spreadsheets and email chains.
Create your workspace now. The free tier has no time limit, no credit card, and no catch.
Create Your Workspace